Critical Incident "A New Boss"

MS. Spencer: Ah, Victoria . Please sit down

Victoria : Thank you ma’am

MS. Spencer: I wanted to ask you if everything is going OK with your job?

Victoria : Yes. Very much so, ma’am

MS. Spencer: It’s just that ever since I took over here people have been coming to me with questions I know you can answer. Better than I, in fact, as I am new to the London office and you’ve been working for us here for ten years

Victoria : Yes

MS. Spencer: Maybe if they asked you first, it would save some time.

Victoria : But they do ask me first

(C. Storti: Cross- Cultural Dialogues 74 Brief encounters with cultural difference (Maine, USA, Intercultural Press, 1994),44)